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Return and Refund Policy

Store Policies

In-Store Pickup

In-store pickup is free for all items, including bikes. Most orders will be ready the same or next business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

We use a real time inventory system to be able to show viewers what we have in stock and our current pricing.
We do everything we can to keep in current and accurate but unfortunately there's not a perfect system.  We reserve the right to not honor a purchase when such mistakes happen.
To be sure we have it in stock, though our web page is likely accurate, we encourage you to call us before making a trip to view one of our bikes.

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.


Returns are accepted if the following conditions are met:

  •  Products must be in new condition, with all original packaging, labels, and with all components, manuals and accessories included. Items returned damaged, used, or without original packaging are not eligible for refund. 
  • Returned accessories will be refunded less a restocking fee equal to 30% of the retail price. 
  • Bikes may be returned or exchanged within 7 days of your order. A re-stocking fee of 20%, minimum $200, will be applied to the refunded amount. E-bikes odometer must read under 10 miles. Return shipping of bikes is the responsibility of the guest. If you have any issues with your bike purchase please contact us immediately. You can reach us at 858-345-1030. 
  • All in store specials, special order/not regularly stocked items are not eligible for refunds. 
  • All refunds require a receipt. Please provide a copy of your purchase order so we know who to refund. 
  • Refunds will be issued in the same form of payment as originally used. 
  • Return shipping of bikes is the responsibility of the customer. 
  • Shipping, assembly & package insurance fees are non-refundable. 
  • All labor is non-refundable.

We do not accept items after they have been used, but we are happy to help you with any manufacturer defects and warranty replacements.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!